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PRIVACY POLICY

INTRODUCTION

At Riio we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, process and manage visitor and customer data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, the General Data Protection Regulation (GDPR) of the European Union and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

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  1. Information We Collect: We collect information you provide directly, including names, email addresses, postal addresses, telephone numbers and payment information. We collect usage data automatically when you visit our website or use our services, such as IP addresses, browser types, pages viewed and operating system. We may obtain information from third party sources, such as marketing platforms and social networks, to enrich our records.

  2. How We Use Your Data: We use personal data to deliver and improve our services, process transactions, communicate updates and respond to inquiries. We use usage data to analyze trends, administer our website, track user movements, monitor aggregate usage and improve functionality. We may also use your data for marketing communications, subject to applicable opt in requirements.

  3. Disclosure to Third Parties: We may share your data with service providers who perform functions on our behalf, including payment processors, analytics providers and customer support platforms. We may disclose data to comply with legal obligations, enforce our terms or protect rights and safety. We do not sell personal data.

  4. International Transfer and Processing: We operate globally and may transfer personal data across borders. We ensure cross border transfers comply with applicable laws by using standard contractual clauses, adequacy decisions or other appropriate safeguards under GDPR, PIPEDA and the CCPA.

  5. Data Retention: We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. Criteria for retention include the nature of the data, legal obligations and business needs.

  6. Your Privacy Rights: Under GDPR residents of the European Economic Area have rights to access, rectify, erase, restrict processing, data portability and to object. Under the CCPA California residents have rights to know, delete and opt out of sale of personal information and to non discrimination. Under PIPEDA individuals may request access to and correction of their personal information. To exercise your rights please contact us at the details below. We will respond within the timeframes required by applicable law.

  7. Security: We implement administrative, technical and physical safeguards designed to protect your personal data against unauthorized access, disclosure, use or alteration. While we strive to secure your data, no system can guarantee complete security.

  8. Children’s Privacy: Our services are not directed to children under 16. We do not knowingly collect personal data from minors. If we learn we have inadvertently collected data from a minor we will delete it promptly.

  9. Changes to This Policy: We may update this policy as needed to reflect changes in our practices or legal requirements. We will inform you of significant changes by posting the updated date at the top and, where required, by direct notice.

  10. Contact Us: If you have questions, concerns or requests regarding this policy or your personal data, please contact us at: contact@riio.app

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Last updated May 27, 2025

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